ACK365 Privacy Policy — How We Protect Your Information

1Introduction

ACK365 (referred to as "we" or "the Platform") is an internationally licensed online gaming and Sports Betting platform. We believe you should have full control over your personal data. This Privacy Policy clearly explains what information we collect, why we collect it, and how we keep it secure.

By using the ACK365 website or app, you agree to this Privacy Policy. If you disagree with any part of it, please contact us before continuing to use the platform — we are always ready to address your concerns.

This policy has been written in Bangla for the convenience of our members in Bangladesh. In the event of any conflict in meaning between the Bangla and English versions, the English version shall take precedence.

2What Information We Collect

ACK365 collects information in several ways. A breakdown by data type is provided below.

During KYC verification, you may be asked to provide a photo of your National ID or passport. These images are used solely to confirm your identity and are stored in encrypted form.

• Voice or video calls are not recorded.
• Passwords are never stored in plain text — they are always kept in hashed form.
• Full card numbers are never stored on ACK365's servers for card payments — transactions are processed directly by the payment gateway.

3Why We Collect Your Data

ACK365 only collects data for specific, defined purposes — nothing is gathered unnecessarily. Every piece of information we collect has a clear reason behind it, as outlined below.

• Account Management: Your identity and contact details are required for registration, login, password recovery, and profile updates.
• Identity Verification (KYC): Verifying the age and identity of account holders is mandatory under international regulations. This also helps prevent fraud and money laundering.
• Payment Processing: Financial information is used to process deposits and withdrawals securely and to maintain transaction records.
• Security Monitoring: Technical data is used to detect suspicious logins, misuse of multiple accounts, and fraud attempts.
• Service Improvement: Insights into which games are most popular and where issues arise help us improve the platform.
• Legal Compliance: Retaining certain data to meet the requirements of licensing authorities and government regulatory bodies is a legal obligation.
• Personalised Services: Your usage history is analyzed to show game recommendations and relevant bonus offers tailored to your preferences.

ACK365 never collects more data than necessary. Once data is no longer needed, it is securely deleted or anonymised.

4Who Your Data Is Shared With

ACK365 does not sell your information. However, limited data may be shared in specific circumstances — and the reason for each case is clearly explained below.

• Payment Providers: Payment services such as bKash, Nagad, and Rocket receive only the minimum information necessary to process transactions. They operate under their own privacy policies.
• KYC Verification Service: Approved third-party services may be used for identity verification. Only the information necessary for the verification process is shared with them.
• Game Software Providers: During gameplay, game providers (such as Pragmatic Play, Evolution) can access betting logs — this is a normal part of how the games operate.
• Legal Authorities: Providing specific information to regulatory bodies when required by court order, licensing authority request, or anti-money laundering law is a legal obligation.
• Analytics Services: Anonymised data may be used in analytics tools to monitor platform performance. This data cannot be traced back to any individual.

5Data Protection Practices

ACK365 uses multiple layers of technology and processes to protect your data. Staff training is just as important as the technology itself.

• Transport Encryption: All data transmitted between the website or app and our servers is encrypted using TLS 1.3 — you can confirm this by the "https" in your browser's address bar.
• Storage Encryption: Sensitive data stored on our servers (such as national ID information) is encrypted using AES-256 encryption.
• Password Hashing: Your password is never stored directly in the database — it is hashed using the bcrypt algorithm.
• Access Control: Only authorised personnel can access specific data. Every access is logged and reviewed on a regular basis.
• Security Audits: Regular penetration testing and vulnerability scans are conducted to identify and address system weaknesses.
• Two-Factor Verification: Members can enable 2FA on their account for an added layer of security.

That said, no organization can guarantee 100% security on the internet. We therefore encourage members to use strong passwords, enable 2FA, and log out after using a shared or public device.

6Cookie Policy

ACK365's website and app use cookies — small text files stored in your browser or device. These are used to enhance your experience and ensure the platform functions properly.

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring platform security — the Platform cannot function without them and they cannot be disabled.
• Functional Cookies: Used to remember your language preference, theme settings, and game history. Disabling these means you will need to reconfigure your settings each time.
• Analytics Cookies: Data on which pages you visit and how long you spend on them, as well as any issues encountered, helps us improve the Platform. Only anonymised data is collected.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may cause login issues.

7Data Retention Periods

ACK365 does not retain data longer than necessary. Retention periods vary depending on the purpose of the data and applicable legal requirements.

• Account Information: Retained while your account is active and for up to 5 years after closure. This period may be extended in the event of a legal dispute.
• Financial Transaction Records: Financial records must be retained for 5–7 years in accordance with anti-money laundering laws.
• KYC Documents: Retained for up to 5 years after account closure.
• Log Files & Session Data: Automatically deleted after 90 days to 1 year.
• Marketing Preferences: Updates take effect immediately after opting out. Records of prior communications may be retained for up to 6 months.

Once the retention period expires, data is securely deleted or anonymized in a way that makes it impossible to identify any individual.

8Your Rights

You have several important rights regarding your data on ACK365. To exercise any of these rights, please contact our support team.

To exercise any of these rights, email support@ack365.best or reach out via live chat. Requests will be responded to within 30 days. For complex cases, this may be extended by a further 30 days — you will be notified in advance.

9Minor Protection

ACK365 strictly does not provide services to anyone under the age of 18. This is not just a policy — it is a legal obligation and our ethical responsibility.

Date of birth is collected at registration and verified during KYC. If a member is found to be underage, their account will be immediately closed and all associated data securely deleted.

• ACK365 does not knowingly collect any information from minors.
• If a parent or guardian believes their child is using ACK365, please contact us immediately at support@ack365.best.
• If ACK365 is accessed on a shared family device, always log out when you are done.

10Contact & Complaints

If you have any questions, complaints, or requests regarding our privacy policy, please get in touch. We are ready to assist you in Bangla.

For all data protection enquiries, please use our dedicated email address. Data-related requests can also be submitted via live chat, though email is recommended for easier tracking.